Semiconductor – Quality / Reliability

In accordance with the basic commitment of Toshiba Group based on respect for people, TOSHIBA ELECTRONIC DEVICES & STORAGE CORPORATION strictly conforms to the relevant laws and regulations and strives towards the concept of “Customer First”, providing high quality and safe products and services that perform as expected, and contributing to society.
To realize our Quality Policy, we put the following standards of conduct into practice.

1) We secure quality based on the customer standpoint.
2) We comply with related laws, regulations, and contracts and respect the rights of customers and third parties.
3) We continually improve the quality management system.
4) We strive for stronger technology to manufacture quality products through the participation of all departments and employees.
5) We aim for essential improvement by pursuing root causes and prevention by risk analysis.
6) We strive to provide information to customers for proper product use.

The following quality strategies are used by Toshiba Electronic Devices & Storage Corporation (hereinafter referred to as “Toshiba”) in order to effectively promote its quality assurance activities for semiconductor products and improve product quality and reliability:

1. Integrate quality and reliability during the design phase (Designed-in Q & R)
The following steps are taken to integrate highly reliable technologies in the design phase:
1) Enhance DR/AT (Design Review/Approval Test).
2) Develop evaluation and analysis techniques in support of leading-edge technology.

2. Integrate quality and reliability in manufacturing processes (Built-in Q & R)
To integrate quality and reliability in processes by source management, we:
1) accumulate manufacturing know-how, including with our manufacturing subcontractors, and strive to improve processes through knowledge advancement and management review;
2) use the SPC (Statistical Process Control) method to continually improve quality; and
3) investigate the cause of failures through failure analysis, and provide feedback to the process.

3. Improve quality through failure detection and analysis improvement (Improvement)
To assure the quality of shipped products, we:
1) monitor product quality by initial quality inspection, manufacturing process data, and periodic reliability tests; and
2) continue to make efforts to improve analytical techniques in order to increase the probability of identifying causes of failure.

4. Total customer service (Customer satisfaction)
The following steps are taken to meet market quality requirements and improve customer satisfaction:
1) Actively feed back the various customer quality requirements to the manufacturing and design processes.
2) Provide sufficient information services.

Toshiba makes every effort to understand customer needs and incorporate into product design the quality and reliability required by the conditions under which the products will be used by customers. In the design review (DR) phase, the products are checked by each department, paying due attention to factors such as product safety and product liability.

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